LGBTQ+ Inclusive Customer Service Trans-affirming Duration: 4 hours (including a

Duration: 4 hours (including a 15-minute break)

Implement practical trans‑affirming allyship strategies using inclusive language and appropriate terminology

we examine how stigma shows up in aged care environments and identify practical ways to create culturally safe

Summarise the origins and goals of Wear It Purple

Review current legislation supporting and relating to LGBTQ+ older adults

LGBTQ+ Inclusive Customer Service Trans-affirming Duration: 4 hours (including aGain practical skills for inclusive, affirming customer interactions Many customerfacing staff want to provide respectful, inclusive service but may feel unsure about the right language to use, how to avoid assumptions, or how to respond if they make a mistake. Without this understanding, even wellintentioned interactions can leave LGBTQ+ customers feeling unseen, unsafe, or unwelcome impacting trust, loyalty, and reputation. This eLearning builds